Sinfullysweet of Didcot Ltd

Terms and Conditions

The following, are laid out as the 'Terms and Conditions', which govern any contract of sale, or, the purchase of item(s) sold through this website.
“you” meaning ‘you the customer’ throughout and
“us, we or our” meaning ‘Sinfullysweet of Didcot Ltd /’.
Please read the following Terms and Conditions carefully.

 All item(s) available on our website remain the property of Sinfullysweet of Didcot Ltd until paid in full by you.
Orders received by noon / midday will be dispatched within 48 hours after confirmation of cleared payment.

Products and Pricing
All products are quoted in UK Pounds - Sterling
The price for each product is shown on THIS WEBSITE are accurate to the best of our knowledge 
[but errors may occur from time to time].
If we discover an error in pricing of the products in your order we will inform you as soon as possible
using the contact details you supply us with.
We will then give you the option of reconfirming your order at the correct price or cancelling it.
If an order is cancelled, will be refunded in full no questions asked.

Availability & Out of Stock Products
We try to keep our website as up to date as possible but, due to the nature and limited availability of the old-fashioned confectionery and sweets that we sell, we cannot guarantee that particular product will always be available.
If we can't supply a product we reserve the right to replace it with an alternative sweet
In the event of items being out of stock, we will inform you straight away by email or telephone as supplied by you, we will normally hold the order for a few days until we can complete it fully and dispatch to you it in its entirety.
In the unlikely event of lines being out of stock or no longer available for more than a few days, we will dispatch your order and then send your remaining balance as soon as possible to you at no extra cost to you.

Packaging and Materials 
All our Products are handle with vinyl gloves for hygiene purposes.
All stock is hand picked, hand weighed and hand packed so that they are sent in absolute perfect condition.
Where possible we use 90% recyclable and bio-degradable packaging materials.
All items are packed in a smoke free environment and all parcels are packaged & labelled to the very highest of standards and leave us in perfect condition (just as we would expect to receive them ourselves.
However, we can’t accept any what so ever / responsibility for the climatic conditions experienced once the product has left our premises.
We also can’t be held responsible for a third party. ie. Delivery Company.

We will try where possible to inform you, of any allergies that may be associated with an item(s) that are available on our website.
All listed products on the website have there ingredients and Allergen information listed, to the best of our Knowledge and as informed on our suppliers packaging.
All goods we sell have the manufacturer’s ingredient labels checked to ensure that we keep you and ourselves up to date and informed of any changes within our listings.
Nut Allergies - due to the variety of manufactures and suppliers that we use, we can’t guarantee that any of our products supplied to you will not contain traces of nuts or nut oil.
Also the way we weigh out products in our scales scoops may give cross contamination of nut related products.
Sinfullysweet of Didcot Ltd / will accept credit card payments via our online checkout facility with which-ever company we are using. 
You may pay by cheque or postal order if you wish.
Please make cheques payable to Mr R W Brant and remember to include full postage costs.
Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
Bank transfer is also accepted.
Please note we do not have any access to your sensitive payment information.
We only receive confirmation that the transaction has been authorized.
Sinfullysweet of Didcot Ltd / DOES NOT store any credit card details from any of its customers.
We will never see, or have access to your credit card details.
We will use any personal information you provide, in accordance with our Privacy Policy (see within).
Note: Sinfullysweet of Didcot Ltd / does not share information of its customers with any third party for marketing purposes. AND THAT’S A PROMISE.

Delivery and Shipping to Didcot, South Oxfordshire, UK.
We offer a Free Delivery service once minimum order value of £10 is achieved.
Deliveries will be Next Day between 0900 to 1800 Monday to Friday only NO WEEKENDS.
For delivery a full postal address including Post code, a Telephone Number and approx time of delivery to the customer must be received via email.

Delivery and Shipping to UK mainland
We class UK Mainland as all postal addresses in England, Wales and the Scottish Mainland
except the Isle of Man, Highlands & Islands, Outer Scottish Islands, Northern Ireland, Jersey & Guernsey.
For UK Mainland we ship with a national courier service which can take between 2 - 5 days.
Weight Scale & Prices can be viewed at the top of the page under "Shipping and Delivery".
Carrier deliver between 8.30am and 5.30pm on weekdays only, so please specify an address where someone will be in and able to sign for your product(s) between these hours.
We will ship to third party addresses if required.
All shipping charges are based upon gross weight (weight of the order plus the packing materials), you will be informed of all shipping charges at the checkout BEFORE you make any payment.

You may collect from us in person, but only by prior arrangement.

Shipping can be delayed and affected by adverse weather conditions, this should be taken into account by you at particular times of the year.
We will endeavour to keep you, informed via email or phone if this situation was to occur.  
Delivery Timetable
We aim to dispatch your items within 24/48 hours of receiving cleared funds. All orders are sent out Monday to Friday.
No orders are dispatched over the weekend.
Orders received over the weekend and or on bank holidays will be sent the next working day.
A typical delivery time is 2-5 working days from placing your order. 
If the products are not delivered within the estimated delivery time , please contact us by telephone or email.
Please order from us with enough time to prevent any loss or disappointment resulting from the delivery time as cannot be responsible for this.

If you are not entirely happy with your purchase, or, it is not what you required, or, has through shipping to you been damaged, or, the wrong item sent by us, you can return the complete contents, back to us.
Please inform us of the problem as soon as possible by either e-mail or telephone.
You must contact us via email within 10 days from the date of when we shipped your order.
All items must be returned by recorded delivery to us.
We will be happy to offer a full refund for your purchase minus delivery costs providing the contents received have not been opened and are still in the original packaging.
We will only refund your money once we have received the returned order.
Please contact us for further clarification or help with a return.

Copyright and Trade Marks & Sinfullysweet Of Didcot does not give you any right or interest in any copyright or property rights in any product nor the right to copy or reproduce them in any way.
The copyright and the content of all the software, web site and pages relating to the website is owned by, or licensed to, unless otherwise specified and may not be used,
copied or altered without our express consent.
Copyright extends to the design, look and feel of Sinfullysweet of Didcot Ltd and, all photographs on it and its marketing materials.
The materials on our website of Sinfullysweet of Didcot Ltd and may not be used for any other purpose.
Any Logos, names images etc of Sinfullysweet of Didcot Ltd and may not be copied or reused in any shape or form by anyone else without our express permission.
However, Sinfullysweet of Didcot Ltd / does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on our website belong to their respective owners.

Privacy Policy 
We are committed to protecting your privacy.
The storage and use of any information that we collect about you will be in accordance with the Data Protection Act 1998.
The type of information we might collect includes: your name, address, phone number and email address.
Our aim is to ensure that any information we hold is accurate and up to date.
However, if you find any inaccuracies we commit to delete or correct it promptly.
We will never collect sensitive personal information without your explicit consent.
We may use technology to track the patterns of behaviour of visitors to our site. This could include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening.
The information collected in this way could be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, or would like to check the information that we hold about you.

These Term and Conditions do not affect your statutory rights as a consumer.

Contact details:
Sinfullysweet of Didcot Ltd /
20 Stour Close
OX11 7QE

Telephone: +44 (0) 235 811667

Copyright © Sinfullysweet of Didcot Ltd

Last updated : December 2017